
Answers to your questions
How long will order processing and shipping take?
How long will order processing and shipping take?
Please allow us 1 day to process your order.
Then, delivery is usually speedy with packages arriving within 2-3 business days.
If you live on the West Coast of the United States or Canada, delivery can take up to 5-9 business days.
Do you ship internationally?
Do you ship internationally?
Yes, we ship internationally, and delivery rates and times vary. Thank you for your patience.
Will you send me a tracking number regarding delivery?
Will you send me a tracking number regarding delivery?
Yes, you will receive an email with your tracking number as soon as your order has been shipped.
Packages will be delivered by Canada Post or USPS. The tracking portal is here: TRACK
Can I change the shipping address on my order?
Can I change the shipping address on my order?
No. To ship your items as soon as possible, your order and delivery is processed immediately in our system. To make this streamlined and quick, we are unable to alter an address after you have submitted and completed your order via checkout.
Do you offer same day expedited delivery?
Do you offer same day expedited delivery?
We unfortunately do not offer same day delivery.
My order is a gift for someone, will the price be on the packing slips?
My order is a gift for someone, will the price be on the packing slips?
Don’t worry, we never include the price on any of the packages we ship out!
My package tracking says “delivered” but i never received it. what should i do?
My package tracking says “delivered” but i never received it. what should i do?
Your package may be delivered to a concierge, doorman, building mailroom etc. Please check all such options first as it is very common. If you do not have your package 24 hours after the delivery has occurred, please email us with your order number in the subject line and your issue.

Still have questions?
Send us an email!